Space Toys Return/Cancellation Policies
You must contact SpaceToys.com to get an RMA (returned merchandise authorization) number before returning any item. Any item(s) received without an RMA will be refused.
Defective returns are eligible for replacement or merchandise credit only.
Defective returns are eligible for return only within 30 days of sale to the retail consumer. After 30 days, the consumer must return the product to the manufacturer's authorized warranty station for warranty repair. Under any circumstance, defective returns will not be accepted after 180 days from SpaceToys.com invoice date or within 30 days of retail sale, whichever is shorter.
A copy of the Space Toys E-mail invoice must be included with all defective returns. All items must be returned complete and with all original parts/documentation. Incomplete returns will incur a 20% manufacturer/refurbishing fee.
Items showing installer or consumer abuse will not be accepted.
We do not accept returns or exchanges on preordered items.
Products must be returned unopened and in saleable condition
Returns will be credited at the price paid on the E-mail invoice or current selling price, whichever is lower, less any restocking fee.
We do not accept returns on custom made items. In these cases all sales are final.
Space Toys is not responsible for late items or any charges created by delay in delivery.
Non-defective products may be returned at Space Toys's discretion and will be credited at the current Space Toys selling price less a 20% restocking fee and shipping. No returns will be accepted after 30 days.
Non-defective returns will only be accepted for items featured for sale in current Space Toys publications.
Space Toys will only accept products purchased from Space Toys.
Sales of closeout items are final. Only defective products may be returned for credit as per normal Space Toys policies.
All returns must be shipped freight prepaid.
Items designed for consumer use but used commercially are not eligible for return.
Allow 10 business days for processing returns.
Credit will not be issued until Space Toys has received and examined the returned merchandise. Damage/Loss
All claims for damage/pilferage must be filed with delivering carrier within 15 days of receipt. Space Toys cannot file this for you.
Save all boxes & packing material!
All claims for shortages/mis-shipments/ mis-billings must be made within 10 days of receipt.
If you choose for international items to ship via USPS.com we will not assume any responsibility for the item on the delivery time frame or condition of the delivered item.
If the cancellation is requested after an item has been shipped. You may be charged a 10% credit card/paypal processing fee.
When cancelling a space suit order you may also be charged a 10% credit card/paypal fee depending on where the suit is in the production process. We will be let you know the updated ship times for the suits, but please be aware we cannot guarentee delivery dates for items shipped USPS.com. Please let us know if you have a date requirement. email@example.com. Thanks!
Please Contact Us with any additional questions or concerns.
Space Toys has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for Space Toys
Information Automatically Logged
We use your IP address to help diagnose problems with our server and to administer our Web site.
Our site's registration form requires users to give us contact information (like their name, email, and postal address).
Contact information from the registration forms is used to ship purchases and information about our company. The customer's contact information is also used to get in touch with the customer when necessary.
Our site uses an order form for customers to request information, products, and services. We collect contact information (like their email address), financial information (like their account or credit card numbers), and unique identifiers (like a pets name).
Contact information from the order forms is used to ship purchases and information about our company. The customer's contact information is also used to get in touch with the visitor when necessary.
Financial information that is collected is used to bill the user for products and services.
Unique identifiers (such as a pets name) are collected from Web site visitors to verify the user's identity, and for use as account numbers in our record system.
This site contains links to other sites. Space Toys is not responsible for the privacy practices or the content of such Web sites.
This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
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You can send mail to the following postal address: SpaceToys.com, 742 McKendrick ST SW, Grand Rapids, MI 49503
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